Refund and Returns Policy

This is a sam

Thank for your shopping at domain. 

In the rare event that our goods and services/ products fail to meet our commitment to quality, a refund or an exchange may be offered at our discretion. 


You have [7] calendar days to return an item from the date you received it. Kindly e-mail us at email address before returning any item to us. 

To be eligible for a return, the packaging should also be in original condition in original shipping container as received. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund. 

Refunds (Cash) 

Once we received your item, we will inspect it and notify you that we have received your returned item. 

We will immediately notify you on the status of your refund after inspecting the item. Once the returned product has been checked and approved, a refund will be issued within 14 days. Please return your purchase to the following address: 


149, Jalan 8/5 Seksyen 8  

Bandar Baru Bangi, 

43650 Bangi Selangor 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays. 

Damaged item during shipment 

The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform our support team at We will provide a replacement product as soon as possible after inspection and investigation. 

Contact Us 

If you have need assistance with the refund process, please do not hesitate to contact us at or call us at +6011 1093 9491.